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General Community Information

We sincerely hope you enjoy living in Canyon Creek. The following general information will help new residents get acquainted with our community.

Select from the following sections:

Canyon Creek Facilities and Activities

For the enjoyment and recreation of residents, Canyon Creek provides a pool and spa, cabana with restrooms and shower, two lighted tennis courts (one lined for Pickleball), a “tot lot” playground, and greenbelts with walkways. For additional privacy, the community features perimeter walls, fences and gates. The Association has provided two dispensers of free "doggie bags" that can be used to clean up after your pet.

During the year, the Social Committee organizes several events for the enjoyment of residents and to provide an opportunity for you to meet your neighbors. Refer to the Social Committee for more information.

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Tennis/Pickleball Court, Pool, Spa and Restroom Keys

Each resident is provided with two keys. One key is an electronic transmitter in the form of a small plastic fob that can be attached to a key ring. It operates the gates to the tennis/pickleball courts and pool. Just hold the transmitter next to the reader at the entrance to the respective facility. If authorized, you will hear a click, and the gate will unlock. Once inside the pool or tennis/pickleball court area, turn the doorknob to open the gate to exit. This computer-controlled, electronic locking system allows securing these facilities after hours and tracks usage (to identify suspected vandals). In addition, lost key fobs can be deactivated to prevent misuse of our facilities by non-residents.

The other key is a standard metal key that operates the timer on the spa, unlocks the restrooms at the pool and controls tennis/pickleball court lights. The metal key does not unlock the pool and tennis/pickleball court gates. Use the electronic fob for those gates.

Please do not lend or give your keys to anyone other than family members, tenants or guests. Please ensure the gate is closed and locked when you enter or exit the facilities.

If your fob is lost/stolen/broken, or if you did not receive one from your landlord or the previous Homeowner, a replacement may be purchased from the property management company ($15 each if picked up in person, $20 if mailed to you). Lost/stolen/broken fobs will be deactivated and only one fob will be activated per home.

If your spa/restroom/tennis court light metal key is lost/stolen/broken, or if you did not receive one from your landlord or the previous Homeowner, or if you need additional keys, they can be purchased from the property management company ($100 each if picked up in person, $105 if mailed to you).

The Board President (refer to the “Contacts” section) may also be able to provide fobs and keys. Payment should be in the form of a check made out to Canyon Creek HOA.

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Placing Your Name at the Gate

Please contact the property management company to have your name added to the electronic directory at the main entry gate. If there are multiple residents with different last names, they each can be added to the electronic directory with separate entries and four-digit code numbers. Please provide your address, your first initial, last name and your phone number (you may also provide an alternate number if the primary number is not answered). This information will be programmed into the entry system within five (5) business days. You can use a landline or a cell phone number. Using a cell phone number will allow you to answer and open the gate from anywhere in the world where you have cell service. If your phone number changes, be sure to notify the property management company.

The four-digit code number assigned to your (and other household members) phone number(s) is known as the Directory Code. It rings a phone, a person must answer and authorize access.

Each home will also be assigned a separate four-digit Entry Code. This code does not ring any phone, but immediately opens the vehicle gate. You can give the Entry Code to people that may be providing services to you (e.g., gardener, pool service, housekeeping, etc.) that may need to get in when you are not at home or don’t need to talk to them at the gate prior to gaining access. Since the Entry Code provides immediate access, you should only give it to trusted individuals and not publish it in any manner.

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Temporary Gate Code

If you are employing a service provider or real estate agent that will need access for a specific period and you may not always be home, or if you are having a large party and would prefer not having every guest phone you from the guardhouse, a special temporary code can be set up on our phone entry system. Please make your request at least three days in advance. After validating your request, the code will be assigned, and you can communicate the code to service providers or guests.

To submit a request, contact the property management company or use the “Temporary Gate Code” form.

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Vehicle Gate Transmitters

The vehicle gates use Radio Frequency Identification (RFID) tags that you attach to your vehicle(s). The vehicle gate can also be operated by entering a four-digit code into the keypad near the entrance gates (refer to Operating Vehicle Gates).

To obtain RFID tags to operate the vehicle gates, contact the property management company and provide your name, address, the make, model, year, color and license plate number for each vehicle. Each RFID tag is $20 if picked up in person or add $5 to mail one or more tags to you. You may ask the property management company if you can obtain the RFID tags from a neighbor who may have some available. Payment should be in the form of a check made out to Canyon Creek HOA.

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Operating Vehicle Gates

If your vehicle has an RFID tag (see Vehicle Gate Transmitters), slowly drive by the antenna (a white box) at either the Sonrisa West (main) or Sonrisa East (back) gate. When the tag is verified, the light on the antenna will flicker and the gate will open.

When guests arrive at the Sonrisa West (main) gate, they can tap the green “Phone Call” button then the “Find a Name” button. The electronic directory sorted by last name appears. They can scroll the list to find your name. They can tap your name to call you. Alternately, if you’ve given them your four-digit Directory Code, after tapping the green “Phone Call” button, they can tap the “I have a Directory Code” button and enter the Directory Code. This eliminates scrolling to find your name.

When your phone rings, it will show 951-365-6613 as the Caller ID. You can setup a contact record in your phone with the name “Canyon Creek Gate” so that name will show when someone calls from the gate. Answer the call then press and hold ‘9’ on your phone. You will hear a message and the gate will open for them. When answering on a cell phone, you should press ‘9’ several times in a row to make sure the tone gets through.

If you provide your four-digit immediate Entry Code to services providers (e.g., gardener, pool service, housekeeping, etc.), at the Sonrisa West (main) gate, they should tap the blue “Entry Code (PIN)” button, tap in the four digits then press the green “Enter” button at the bottom. The Entry Code may also be used at the Sonrisa East (back) gate by just entering the four digits followed by the pound (#) key. Either gate will open without phoning you.

Nationwide delivery services (e.g., FedEx, UPS, Amazon, USPS, etc.) have been provided with their own immediate Entry Codes, so you don’t need to provide that information when expecting a delivery.

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Operating Pedestrian Gates

There are six pedestrian gates: one next to each vehicle entry and exit gate at Sonrisa West (main entrance) and Sonrisa East, one exiting to Yale Avenue at the northwest corner of the community, and one exiting to Hicks Canyon wash along La Dera. All pedestrian gates use the same three-digit code. The pedestrian gate code should be provided when escrow closes or by your landlord. The pedestrian gate code changes from time to time and will be communicated to Homeowners prior to the change. If you need the current pedestrian gate code, contact the property management firm.

To enter the community through the pedestrian gates, press the buttons one at a time to enter the code then press the handle down. If the code does not register, reset the lock by pressing down on the handle (or pressing the Clear (C) button if so equipped) and try again.  

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Exterior Changes

In order to maintain the architectural character, aesthetics and property values of Canyon Creek, modification of structures, materials, certain landscaping and paint color must be compatible with the house and overall architectural style of the immediate area. The Canyon Creek Architectural Control Committee (ACC) is responsible for review and decisions on all Home Improvement Applications, which must be submitted prior to any additions or alterations to the exterior elements of houses and lots, as more fully described in Rules & Regulations - Part 2: Architectural Procedures and Standards.

In general, approval by the ACC prior to commencement is required for any changes to the exterior of your home. This includes modification, addition or removal of any structure (whether or not visible from the Common Area), hardscape, and certain landscape visible from the Common Area. Approval by the ACC is in addition to any permits that may be required by the city. Consult the list of improvements in Rules & Regulations - Part 2: Architectural Procedures and Standards and read the appropriate sections to understand the approval requirements.

Obtaining prior approval for changes is very important. Action including cease and desist orders and/or fines may be taken for noncompliance. Please contact Total Property Management or the Architectural Approval section to obtain a Home Improvement Application.

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Board of Directors Meetings

Unless otherwise notified, the Board of Directors usually meets the second Monday of the month (but usually not in December) at 7:00PM. Each month the meeting date, time and location will be printed on the bottom of your assessment statement and can also be found on the Canyon Creek Web site. All Homeowners are welcome!

Consult the Events section for Board meeting dates and locations.

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Patrol Service

Canyon Creek has contracted with a patrol service to monitor our facilities. To report minor questionable activity, please contact the patrol service. For criminal activity, call 911.

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Recurring Events

Mark your calendars for the following dates that pertain to your Association. You can also check the Events section of the Canyon Creek Web site for the most up-to-date information.

Trash Collection Mondays unless it is a holiday, in which case, collection will be on Tuesday. Refer to Trash Collection in the Events section for more information.
Street Cleaning 2nd and 4th Tuesday of each month
Pool Heating Approximately April 1 through October 15 (spa heated year round)
Board Meetings Second Tuesday of each month. Refer to Board of Directors Meetings in the Events section for the complete schedule and meeting locations.

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Quiet Enjoyment for All

We would like to remind all residents to be courteous to your surrounding neighbors. The Association's CC&Rs grant homeowners the right to enjoy their property without loud and/or offensive activities. Please be aware of your neighbors and keep the volume at an appropriate level so as not to disturb your neighbors during your social functions. As a friendly reminder, the noise curfew for the city of Irvine is 11:00PM.

During vacations and/or time away from home, it sometimes may be necessary to leave your dog at home alone. This could be a change in his/her routine and many times dogs will bark frequently or continuously until someone returns to the home. This can be stressful for your dog as well as a disturbance to your neighbors. If this is something that might happen, please try to make alternative arrangements and keep your dog indoors during your absences. Residents with dog barking complaints should contact the Irvine Animal Services.

Please discuss with your children the quiet enjoyment that is entitled to all who live in Canyon Creek. The use of personal motorized transports (e.g., motorized scooters) is prohibited within the community. Even though Canyon Creek is a private community, the Association has a patrol service and has also authorized the Irvine Police Department to patrol and enforce laws within Canyon Creek.

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Important Dates

Refer to the events schedule for information regarding trash collection, street cleaning, and other important dates.

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